ServerMart.net (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and visitors (“you,” “your,” “user”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://servermart.net or use our hosting, domain registration, VPS, dedicated server, and other related services.

Please read this policy carefully. By using our services, you consent to the practices described herein. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information to provide, maintain, and improve our services. The types of information we collect include:

A. Personal Information You Provide

Account Registration: Full name, email address, phone number, physical address (billing and service address), company name (if applicable).

Payment Information: Credit/debit card numbers, bank account details, or mobile financial service (bKash, Nagad) transaction IDs. Note: We do not store full credit card numbers on ourervers. Payment processing is handled by secure third-party gateways (e.g., SSLCOMMERZ, PayPal).

Communication: Information you provide when you contact our support team via live chat, email, or ticket system (including chat transcripts and correspondence).

Domain Registration: For domain name registration, we are required by ICANN and the relevant registry to collect and transfer specific data (registrant name, address, email, phone number).

B. Information Collected Automatically

Log Data: Our servers automatically record information when you visit our site, including your IP address, browser type, operating system, referring/exit pages, and date/time stamps.

Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience, remember your login credentials, and analyze site traffic.

C. Information from Third Parties

We may receive information from payment processors (to confirm payment status), credit check agencies (for fraud prevention), and domain registries to verify domain ownership.

2. How We Use Your Information

We use the collected data for the following purposes:

Service Delivery: To register domains, set up hosting accounts, provide SSL certificates, and manage your services.

Billing & Payments: To process transactions, send invoices, and manage renewals.

Customer Support: To respond to inquiries, troubleshoot technical issues, and provide account assistance.

Communication: To send service announcements, technical notices, updates, security alerts, and (with your consent) marketing promotions.

Fraud Prevention: To verify your identity, prevent fraud, and enforce our Terms of Service.

Legal Compliance: To comply with ICANN requirements (for domain registration) and applicable laws (e.g., anti-money laundering, data protection).

3. Sharing & Disclosure of Information

We do not sell your personal information to third parties. However, we may share your data in the following situations:

Service Providers: With third-party vendors who assist us in operating our business (e.g., payment gateways, fraud detection services, datacenter partners, email delivery services).
Domain Registries (WHOIS): To register a domain name, your personal information (name, address, phone, email) is published in the public WHOIS database unless you purchase WHOIS privacy protection.

Legal Requirements: If required by law, court order, or government request (e.g., from Bangladesh Telecommunication Regulatory Commission – BTRC), we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new entity.

4. Cookies & Tracking Technologies

We use cookies to improve your experience. You can control cookie settings in your browser.

Types of Cookies we use:

Essential Cookies: Required for login, shopping cart, and security.

Analytics Cookies: To understand how you use our site (e.g., Google Analytics, Cloudflare).Functional Cookies: To remember your preferences (language, currency).

Third-Party Cookies: Used by payment gateways and social media plugins.

Managing Cookies: Most browsers allow you to refuse or delete cookies. If you disable cookies, some features of our site may not function properly.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account termination:

Billing records: Retained for 5-7 years for tax and accounting purposes.

Domain records: Retained as required by ICANN (typically 2 years after domain is deleted).

Support tickets: Retained for 2 years to provide ongoing support references.

Account data: Deleted permanently after 90 days of account closure, unless required for legal reasons.

6. Data Security

We implement industry-standard security measures to protect your data, including:

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.

Firewalls & Access Controls: Strict access controls to our servers and databases.

Regular Backups: To prevent data loss.

PCI Compliance: We follow Payment Card Industry Data Security Standards (PCI DSS) for handling payment data.

Important: No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction (e.g., Bangladesh, GDPR for EU users, CCPA for California users), you have the following rights:

Access & Portability: You can request a copy of the personal data we hold about you.

Correction: You can update or correct inaccurate information in your account control panel.

Deletion (“Right to be Forgotten”): You can request deletion of your personal data, subject to legal obligations (e.g., unpaid invoices, pending disputes).

Opt-out of Marketing: You can unsubscribe from marketing emails via the “Unsubscribe” link in our emails or by contacting us.

Cookie Preferences: You can disable non-essential cookies in your browser settings.

To exercise any of these rights, please contact us at: legal@servermart.net

8. Third-Party Links & Services

Our website may contain links to third-party websites (e.g., payment gateways, knowledge base articles). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ServerMart.net
Address: Police Plaza Concord, Tower-02 (7th Floor) Plot # 02 Road # 144, Gulshan-1 Dhaka 1212, Bangladesh.
Email: contact@servermart.net
Phone: +8801711673093

Effective Date: [January 1, 2025]
Last Updated: [Sept 9, 2026]